This Privacy Policy explains how 44rk collects, uses, stores, and protects the personal information you provide when registering, using our services, or simply visiting our platform. This document applies to all users of the 44rk platform, whether via website or mobile app.
We understand that entrusting your personal data to a platform is not a decision to be taken lightly. That is why we are fully committed to being transparent about what we do with your data, why we need it, and how we protect it.
By registering or continuing to use the service 44rk, you confirm that you have read and agreed to this Privacy Policy. If you disagree with any provision, please contact our team before continuing to use the platform.
44rk collects several categories of data from users, depending on how you interact with our platform. Here are the details:
Data You Provide Directly
- Identity information: Full name, date of birth, gender.
- Contact information: Email address, phone number.
- KYC documents: A copy of your national ID, passport, or other official identity document required for the verification process.
- Payment information: Account holder name, bank account number, or registered digital wallet account used for transactions.
Automatically Collected Data
- Technical data: IP address, browser type, device type, operating system.
- Usage data: Pages visited, games played, session duration, login frequency.
- Transaction data: Deposit history, fund withdrawals, and all financial activity on the platform.
- Location data: General geographic location based on IP address, not precise GPS coordinates.
| Data Categories |
Specific Examples |
Source |
| Identity |
Name, date of birth, national ID |
Directly from users |
| Contact |
Email, phone number |
Directly from users |
| Financial |
Bank accounts, e-wallets |
Directly from users |
| Technical |
IP address, browser, device |
Automatically upon access |
| Usage |
Games played, session duration |
Automatically from activity |
| Transactions |
Deposit & withdrawal history |
Platform system |
The data we collect is used responsibly and only for legitimate purposes. Here is everything we use your information for:
- Service delivery: Processing registrations, managing your account, and ensuring the platform runs smoothly for you.
- Identity verification (KYC): Ensuring that all members are real individuals who meet the age and eligibility requirements for using the platform.
- Transaction processing: Managing deposits, withdrawals, and all financial activity you carry out on the platform.
- Security and fraud prevention: Detecting, investigating, and preventing fraudulent activity, account misuse, or unauthorized access.
- Customer support: Responding to questions, complaints, or support requests you submit to our team.
- Important communications: Sending account notifications, policy updates, or relevant security information.
- Responsible gaming: Monitoring gameplay patterns to identify indicators of problem gambling and provide appropriate support.
- Platform improvements: Analyzing usage patterns in aggregate (not individually) to develop features and improve the user experience.
- Legal compliance: Meeting applicable regulatory obligations, including reporting to relevant authorities where required by law.
We do not use your data for any purposes beyond those listed above. Should we ever need to use your data for a new purpose not described here, we will seek your consent first.
Every processing of personal data carried out by 44rk based on at least one of the following legal grounds:
- Contract performance: Data processing is necessary to fulfill the service agreement between you and 44rk, including platform provision, transaction processing, and account management.
- Legal obligation: Some data processing is required by applicable laws and regulations, including anti-money laundering (AML) requirements and identity verification.
- Legitimate interests: We process data for fraud prevention, platform security, and service improvement — always ensuring that our interests do not override your fundamental rights.
- Consent: For marketing communications or certain analytics purposes, we request your explicit consent. You have the right to withdraw that consent at any time.
44rk does not sell your personal data to any third party, under any circumstances. However, in certain situations we need to share data with trusted parties for platform operational purposes. All third parties we work with are bound by strict confidentiality agreements.
Parties That May Receive Your Data
- Payment service providers: DANA, OVO, GoPay, ShopeePay, LinkAja, and partner banks — only the data necessary to process the relevant transaction is shared.
- KYC service providers: An integrated third-party identity verification platform that assists with document verification.
- Cloud infrastructure providers: Hosting servers and CDN services that store and distribute platform content — bound by strict confidentiality agreements.
- Anti-fraud agencies: A fraud detection platform that helps identify suspicious activity to protect all users.
- Legal authorities: Where required by law or a valid court order, we may disclose data to law enforcement authorities.
Data is never shared for third-party advertising, commercial profiling, or sold to any data broker. This commitment is absolute and without exception.
Platform 44rk uses cookies and similar tracking technologies to ensure optimal functionality and a better user experience. Cookies are small text files stored on your device when you access our platform.
Types of Cookies We Use
- Essential cookies: Required for basic platform functionality, such as keeping your login session active. These cookies cannot be disabled without disrupting platform functionality.
- Performance cookies: Collecting anonymous data on how users interact with the platform to help us identify and resolve technical issues.
- Preference cookies: Saving your personal settings such as language, interface display, and other preferences so you do not need to reconfigure them each time you log in.
You can manage your cookie preferences through your browser settings. Please note that disabling essential cookies may affect the functionality of certain parts of the platform.
Data security is one of our largest technical investment priorities 44rk. We apply a range of technical and organizational measures to protect your personal data from unauthorized access, damage, or loss.
- 256-bit SSL/TLS encryption: All data transmitted between your device and our servers is fully encrypted, making it unreadable to anyone who attempts to intercept it in transit.
- Stored data encryption: Sensitive data stored in our database — including passwords and financial information — is encrypted using modern, irreversible hashing algorithms.
- Strict access control: Only staff with a legitimate business need may access user data, and every access is recorded in an audit log.
- Regular security testing: Our platform undergoes regular penetration testing and independent security audits.
- Infrastructure protection: Firewalls, intrusion detection systems, and active DDoS protection keep the platform infrastructure secure against external threats.
While we apply the highest security standards, no digital system is 100% immune. In the event of a data breach affecting your personal information, we are committed to notifying you as soon as possible in accordance with applicable requirements.
As a platform user 44rk, you hold a number of rights regarding your personal data. We fully respect and facilitate the exercise of these rights.
Right to Access
You have the right to request a copy of the personal data we hold about you at any time.
Right to Rectification
If any of your personal data is inaccurate or incomplete, you have the right to request that we correct it.
Right to Erasure
Under certain conditions, you have the right to request the deletion of your personal data from our systems.
Right to Restriction
You may request that we restrict the processing of your data in certain valid circumstances.
Right to Data Portability
You have the right to receive a copy of your data in a structured, machine-readable format.
Right to Object
You have the right to object to the processing of your data based on our legitimate interests.
To exercise any of the rights above, contact our team through official support channels. We will respond to your request within a reasonable timeframe in accordance with applicable regulations. Please note that some rights may have exceptions in certain situations — for example, data we are legally required to retain cannot be deleted before the established retention period ends.
44rk only retains your personal data for as long as necessary to fulfill the purpose for which it was collected, or as required by applicable regulations. Once that period ends, data will be securely deleted or anonymized.
- Active account data: Retained for as long as the account is active, plus any mandatory retention period following account closure.
- Transaction history: Retained for a minimum of 5 years in accordance with applicable financial regulations in Indonesia.
- Security logs: Retained for 12 months for security investigation purposes if required.
- KYC data: Retained in accordance with applicable Anti-Money Laundering (AML) regulations — generally 5 years after the business relationship ends.
When you close your 44rk account, most personal data will be deleted within 30 days. However, data that must be retained under legal obligations will remain until the required retention period expires.
This Privacy Policy may be updated from time to time to reflect changes in how we operate, technological developments, or applicable regulatory changes. We are committed to being transparent about any changes made.
For material changes — such as significant updates to how we use or share your data — we will notify you via your registered email and/or a direct platform notification at least 14 days before the changes take effect.
Minor changes that do not significantly affect your rights will be updated directly on this page without separate notification. The "Last updated" date always reflects when the latest version took effect.
We recommend reviewing this Privacy Policy page periodically. Continued use of the platform after any changes take effect will be considered your acceptance of the updated policy.
If you have questions, concerns, or wish to exercise your privacy rights as described in Section 8, our team 44rk are here to help. You can reach us via:
- Live Chat: Available directly on our platform, ready to respond 24 hours a day, 7 days a week.
- Email: [email protected] — dedicated to privacy-related questions and requests.
- Help Center: Visit the page FAQ for more information on various topics including privacy.
For fuller context on your rights and obligations when using our platform, please also read Terms and Conditions and the Responsible Gaming us.